Refund Policy

1. Introduction

1.1 This Refund Policy explains how cancellations and refunds work for paid plans and credit packs on AIBIMTool, operated by MeltFlex s.r.o. (“AIBIMTool”, “We”, “Us”, “Our”). It forms part of our Terms & Conditions.

1.2 Nothing in this policy limits Your statutory rights as a consumer, including under EU consumer protection law.

2. What You Can Buy

• Subscriptions (Starter and Studio), billed monthly or yearly. On both, the plan's credits arrive month by month.
• Credit packs, one-off purchases on top of a subscription.

The free plan involves no payment, so no refund applies to it. Plan and pack credits do not expire while Your account is open.

3. Cancelling a Subscription

3.1 You can cancel at any time under Manage billing on the subscription page. Cancellation stops all future charges.

3.2 Your plan keeps working until the end of the period You have already paid for, and the credits in Your balance stay usable until then. Cancelling does not by itself refund the current period.

4. EU Right of Withdrawal (14 Days)

4.1 If You are a consumer in the European Union, You may withdraw from a subscription or a credit pack purchase within 14 days of buying it, without giving a reason, by writing to info@aibimtool.com.

4.2 If You have not used any credits from that purchase, We refund the full amount paid. If You have already used some, We refund the amount paid minus the value of the credits used, in proportion to the credits the purchase gave You.

4.3 The right of withdrawal applies to consumers only. Purchases made as a business (for example with a VAT ID) are covered by sections 5 to 7.

5. Refunds After 14 Days

5.1 Because AIBIMTool is a digital service whose credits are spent on AI processing as You use it, payments are generally not refunded once the 14-day period has passed, including for unused time on a subscription You cancel.

We will, however, refund in full or in part where:

• You were charged twice, or charged after cancelling
• A renewal You did not intend was charged and You have not used any credits from it, if You write to us within 7 days of the charge
• A technical problem on our side prevented You from using paid features and We could not fix it within a reasonable time; the refund is in proportion to the time affected
• A refund is required by applicable law

6. Failed Prompts

If the AI agent cannot finish a prompt because of a problem on our side, or declines the request, the credits it used are returned to Your balance automatically. If You stop a prompt Yourself, the credits for the steps it already took are not returned.

7. Changing Plans

7.1 Upgrading to a bigger plan, or moving from monthly to yearly, can be done in the app at any time. You pay the difference for the rest of the billing period, shown before You confirm, and the extra credits arrive right away.

7.2 Moving to a smaller plan, or from yearly to monthly, is handled by email at info@aibimtool.com. Where it leaves part of a prepaid period unused, We agree with You whether it is refunded or kept as account credit.

8. How to Request a Refund

8.1 Write to info@aibimtool.com from the email address of Your account, with the date and amount of the payment and the reason for the request. We reply within 5 business days.

8.2 Approved refunds are paid by Stripe to the original payment method, in the currency You paid, and usually arrive within 5 to 10 business days, depending on Your bank. The refund is of the amount You actually paid, after any discount code.

8.3 Unused credits from a refunded purchase are removed from Your balance.

8.4 Please contact us before disputing a payment with Your bank; most issues are resolved faster that way.

9. Contact Us

If You have any questions about this Refund Policy, please contact us:

Email: info@aibimtool.com

MeltFlex s.r.o.

Bratislava, Slovak Republic